FAQ

What are your business hours?

We accept online hours 24/7, but our business hours are Mon-Fri 8AM-5PM Central time. Orders placed during business hours will usually be fulfilled/ship the same day. Our dropbox is available 24/7 for pickup orders that have been completed.

Can I pickup film instead of having it shipped?

Yes! Please place an order and choose “Local Pickup” in the shipping options. If the order is placed within business hours are (Mon-Fri 8AM-5PM) we will have this ready for pickup from our dropbox within 30 mins or so. Feel free to contact us via phone or text as needed for pickup orders.

If I buy film and merch will they be shipped together?

No. All of our merch (shirts, hats, stickers, etc) are made in a separate facility and will be shipped independently from film orders.

Is my BFL account the same between the Lab and the Merch Store?

No. These are two separate websites. If you have an existing account on boutiquefilmlab.com you will need to register again on the Merch Store to create an account. An account is only required to save payment methods. As an alternative you can checkout as a guest.